Self-Service Permit Portal

The City is now using a paperless system for all permits.  The web-based, Self-Service Permit Portal (SSPP) is available for all permit types.


Browse the information below to learn more.  Detailed user guides are provided at the bottom of this page, containing instructions for how to use the SSPP.  If you have questions please contact Planner Brooke Eidem.  


Access the SSPP by clicking the button below.

SSPP Button Opens in new window

Please note Internet Explorer is an unsupported browser on the SSPP.

SSPP thumbnail
Self-Servie Permit Portal infographic

What are the benefits of a paperless permitting system?

  • Quicker, more efficient plan review
  • Approved permits and plans are available for download
  • Easy access to permit status information for applicants and the public
  • Improved inspection process, with results sent to you immediately
  • No costly printing or hauling paper back and forth; upload your plans as pdfs
  • Pay permit fees online with a credit card
  • No appointments or waiting in line to submit an application
  • Reduce the "paper footprint" and save energy and landfill usage
  • Everything is available 24/7, wherever you are

SSPP User Guides

  1. Create an account (PDF)
  2. Search for a permit (PDF)
  3. Estimate fees (PDF)
  4. Apply for a permit (PDF)
  1. Pay fees (PDF)
  2. Interact with staff (PDF)
  3. Manage inspections (PDF)

Troubleshooting

Didn't receive the confirmation email to complete user registration.

Check your spam folder.  If you are registering from a company email address it could be your email server permission settings blocking the automatically generated email.  Have your IT department check the settings for any blocked emails from a "noreply" email.  If this also doesn't work, contact staff and we will send you a custom registration link.


Can't find the right application type.

Make sure you've selected the correct category.  Select PERMITS for all building and construction activities, right of way permits, and utility connections.  Select PLANS for all land use approvals, survey documents, and site plan approvals.  You can search for your application type in the search bar at the top.  If you still can't find it, contact staff to find out which application type you need.


Can't find the permit fees.

If you've just applied, the permit fees won't show up until staff has seen your application and built an invoice.  When that happens you will need to log back in and the fees will be available on your Dashboard.